Help/Frequently Asked Questions
Below you'll find detailed outlines on Worldwide Golf Shops' policies regarding nearly every aspect of our business. If your question is not answered below, please feel free to Contact Us by email at support@worldwidegolfshops.com or Call Us at 1-888-216-5252.
Call Center Hours of Operation
Worldwide Golf Shops' fulfillment center is centrally located in the Midwest. Our hours of operations are listed below for your convenience. We have a voicemail system that we check regularly, so if you reach us during closed hours, please leave a detailed message and we will promptly return your call. You may also send us an e-mail at support@worldwidegolfshops.com and we will promptly reply to you during the next business day.
Monday - Friday: 8:00 a.m. - 6:00 p.m.Central Standard Time
Saturday: 9:00 a.m. - 3:00 p.m. CST
Sunday: Closed
Need to talk to one of our sales professionals? To complete your order by phone, or for any other questions please call us at:
Toll Free: 1-888-216-5252
International: 1-815-768-1567
Shipping
We ship orders via FedEx. Most orders for in-stock merchandise placed Monday through Friday before 12:00 PM CST will ship the same day. We also offer expedited shipping, and pending no order processing delays, orders will ship same day if placed before 12:00 PM CST or next day if placed after 12:00 PM CST. Please check expedited shipping options during checkout. You will receive a confirmation email with shipping tracking information. Any order placed with a shipping address that does not match the billing address is subject to verification prior to the order being processed and shipped.
FREE Shipping offers may exclude certain oversize items. Shipments to Hawaii, Alaska, U.S. Territories and countries outside the U.S. are excluded from Free Shipping. $8.99 Flat-Rate Ground is not available for HI, AK and U.S. Territories. For more information about Shipping.
For more information about Shipping, Click Here.
90-Day Satisfaction Guarantee Returns
At Worldwide Golf Shops, our first concern is your 100% satisfaction. That's why we offer the best online return policy around! If you are not completely satisfied with your purchase, return it to us within 90 days of purchase and you will receive full in store credit towards the purchase of alternate equipment. You can now buy your equipment with confidence!
There are some Limited Edition products that may not be returned under any circumstances (look for verbiage on the Product Description page). Return shipping is the customer's responsibility and shipping fees are non-refundable. the 90-Day policy does not apply to custom orders. Please follow these simple instructions to return your product:
Call our toll-free number 1-888-216-5252 during business hours to speak to a customer representative. Pack up your product securely and send it to:
Worldwide Golf Shops
Attn: Online Returns
2750 Ellis Drive, Suite A
Joliet, IL 60433
For more information about Returns, Click Here.
Sales Tax
Worldwide Golf Shops and our subsidiaries charge and collect sales tax in accordance with state and local laws. Generally, the tax rate is based on the type of product or service purchased and the location your purchase is shipped, delivered or picked up. Where sales tax is applicable, the order total during the checkout process reflects estimated sales taxes. The final sales tax charged on your order will be displayed in your order confirmation sent via e-mail. Shipping charges may also be subject to tax in certain states.
Product Availability
Worldwide Golf Shops does everything we can to ensure that the items shown on the site are available at the time of your order, and that you are able to get your order when you want it. We will notify you via email when we expect to ship your order.
Please Note: All orders are subject to acceptance by Worldwide Golf Enterprises and we reserve the right to refuse delivery of any orders we feel may be fraudulent. We also reserve the right to limit quantities of product when we deem necessary.
Pricing Policies
Low Price Guarantee: Worldwide Golf Shops prides itself on offering the absolute lowest prices available on the Internet! If for some reason we do not have the lowest available price for an in stock item by an authorized Internet dealer*, we will match the competitors price. It is important to purchase from an authorized Internet dealer because you avoid purchasing stolen or counterfeit clubs and you get the full warranties offered by the manufacturers. *We reserve the right to not price match non-authorized Internet golf and sporting goods retailers. We do price match most major golf retailers such as Dick's Sporting Goods, The Golf Warehouse, Golf Galaxy, PGA Superstore and many more.
Worldwide Golf Shops strives to constantly maintain accurate, competitive pricing on every item we offer. However, occasionally mistakes occur. If you feel there is a pricing error on our site, feel free to contact us at support@worldwidegolfshops.com. We will do everything we can to ensure your total satisfaction.
Prices and product availability are subject to change without notice. If there is a price discrepancy on our site, Worldwide Golf Shops reserves the right to not honor the listed error. We will commend those who point out the error and make them a favorable deal for helping us recognize the error.
Damaged Shipments
Occasionally, a product is damaged while in transit. But don't worry, we insure all packages! It is a good idea to check your packages for any signs of shipping damage before opening and note any damage. Please keep your original packaging slip as you will need it for your return. If there is obvious damage, please do the following:
— Call the shipping company (FedEx) as soon as possible to submit a damage report.
— If you do need to return the products, follow the Returns instructions found Here.
Our goal is your complete satisfaction. Should you need to return merchandise due to a damaged shipment, Worldwide Golf Shops will promptly replace your merchandise upon receipt of your return.
About Us
Worldwide Golf Shops, parent company to Roger Dunn Golf Shops, Edwin Watts Golf Shops, Golfer's Warehouse, The Golf Mart, Van's Golf Shops and Uinta Golf, has been in business over 50 years and is one of the nation's largest specialty golf retailers, with over 80 stores in 20 states. Our goal is to have our customers completely satisfied with their equipment purchases and we are famous for our 90-Day, 100% Satisfaction Guarantee.
Worldwide Golf Shops is an authorized dealer for all major golf brands; including Titleist, Ping, TaylorMade, Callaway, Bridgestone, Nike, Cobra, Srixon, Puma, Ashworth, TravisMathew, adidas, Ecco, FootJoy, Acushnet, Cleveland, Mizuno, Scotty Cameron and many more. We take pride in our huge selection of golf products, apparel and accessories.
Our customer service staff is dedicated to providing complete customer satisfaction.
Disclaimers
Worldwide Golf Shops makes every effort to ensure the accuracy of the information on this site. The content on this site may include some inaccuracies, typographical errors and/or omissions. As such, Worldwide Golf Shops does not accept any responsibility for errors or omissions.
THIS Worldwide Golf Enterprises WEB SITE IS PROVIDED BY WORLDWIDE GOLF ENTERPRISES "AS IS, AS AVAILABLE" BASIS. WORLDWIDE GOLF ENTERPRISES MAKES NO REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OR RELIABILITY OF THIS WEB SITE, THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION ON THIS WEB SITE, OR THE QUALITY OR SAFETY OF ANY PRODUCTS ON THIS WEB SITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WORLDWIDE GOLF ENTERPRISES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHER, WORLDWIDE GOLF ENTERPRISES DOES NOT WARRANT THAT THIS WEB SITE OR ITS CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Worldwide Golf Enterprises makes every effort possible to display all available colors for the items it sells. However, we cannot control the settings or computer monitor quality of our users. Thus we cannot guarantee the color you see on your monitor will be the exact color of the item offered for sale.
Exercising and golf can be a potentially hazardous activity which involves a risk of injury to any and all parts of the user's body and potentially even death. By purchasing any golf products from Worldwide Golf Enterprises, or by following any golf-related advice or tips found on any Worldwide Golf Enterprises site, I hereby freely and expressly assume and accept any and all risks of injury while walking and playing golf..
Frequently Asked Questions
Shopping & Ordering:
Gift Cards & e-Gift Cards:
Personalization:
Shipping & Delivery:
Privacy & Security:
Shopping & Ordering
How can I find what I'm looking for?
There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found near the top of each page. You can search by keywords, such as "putters", the name of the putter or you can enter a product number from one of our catalogs. Our Search will provide you with the best matches to your query.Another way to find what you're looking for is to navigate by category. For example, if you're looking for a pair of shorts simply locate the navigation bar across the top of the page. From there, hover your mouse over Apparel and choose from one of the options in the dropdown. Still can't find what you're looking for? Email one of our sales reps and they will be happy to assist you
How do I place an online order?
Shopping and ordering online is a breeze on our online golf store. Just add the items you would like to purchase to your shopping cart. Checkout by filling in the billing and shipping information, then place your order by completing checkout. You will receive a confimation email shortly after completing the checkout process. That’s all there is to it.
New Customers — If you haven't completed an online transaction with us, it's quick and easy to create an account. Begin by clicking on "Login/Sign Up" at the top of each page and follow the link for "Create Account". This will take you to the 'New Account' page where you'll be prompted to enter some relevant information to create your Worldwide Golf Shops account. Once completed, our website will recognize your registered email address. For future transactions, all you'll have to do is enter your registered password.
Returning Customers — If you are an established Worldwide Golf Company customer who has made an online purchase in the past, all you will need to sign in is your email address and password. Once your order is completed you will receive an order confirmation number and an order confirmation email. We recommend that you keep these for your records until you receive your order.
Can I contact you with questions about my order?
If you have questions on a product or service, contact Worldwide Golf Company Customer Service for assistance Monday through Friday 8: 00 a.m. - 6: 00 p.m CST, or Saturday 10: 00 a.m. - 4: 00 p.m. at 1-888-216-5252 (U.S.). For internationial callers use 1-714-972-3695. E-mails to a customer service representative can be sent to support@worldwidegolfshops.com.
Gift Cards & e-Gift Cards
Does Worldwide Golf Shops offer gift cards?
We offer both phyisical and e-Gift gift cards for purchase Here. They areavailable in $25 - $1000 USD denominations. They are easy to redeem online or at any of our stores.
How do I check my gift card balance?
Check the balance of your Worldwide Golf Shops gift card Here.
Where can I redeem my Gift Card or e-Gift Card?
Gift cards and e-Gift cards can be used with any online order at www.worldwidegolfshops.com and at any Worldwide Golf Enterprise retail store. You may redeem a gift card for merchandise or in-store services, online, via the phone or at any of our store locations. Except where prohibited by law, the card becomes void after two years and is not redeemable for cash. Worldwide Golf Enterprises will not replace your card if it is lost or stolen. You must present the gift card at the time of use or purchase or for inquiries related thereto. For balance inquiries, please call 1-888-216-5252.
Can I use a Gift Card or e-Gift Card as a partial payment for any Worldwide Golf Shops purchase?
Yes, gift cards and e-Gift cards can be used with any online order and at any Worldwide Golf Shops stores. Upon checkout, once you reach the Payment Information page simply enter your gift card or e-Gift card number and your credit card number to pay your purchase in full.
How will my refund be processed if I paid with a gift card?
If your order was placed using a Worldwide Golf Shops gift card, you will be refunded back to that original gift card. Please keep your gift card after use or until you are 100% satisfied with the products on your order.
If your order was placed using a Go Play Golf gift card, you will be refunded in the form of a Worldwide Golf Shops e-gift card and that will come via email from Cashstar and can be used both online and in our retail store locations.
Personalization
What is the difference between logo and personalization?
For golf balls, personalization is a standard block font imprinted on the ball in all uppercase letters. Color choices vary slightly by manufacturer but the main four imprint color choices available are black, blue, red and green. Character limitations may also vary slightly by manufacturer. A logo is artwork, a design or a specialized font requiring the submission of an electronic artwork image or file for the manufacturer to reproduce. Orders for golf ball personalization can be made directly on the product page by filling in the provided fields. For logo golf balls, please contact a customer service rep at support@worldwidegolfshops.com or 1-888-216-5252 for pricing enquiries, general questions and to place an order.
What type of information can I have imprinted on a golf ball?
Any text that is not profane, derogatory or obscene is acceptable as long as it fits within the manufacturer's character limitations. The manufacturer reserves the right to refuse to print any requested text. Common personalization orders feature a person's name, special event, company name, witty phrase or special sentiment.
How long does it take to get personalized or logo golf balls?
Lead-times vary by manufacturer. Please check the product detail page online for an approximate delivery schedule. In general, personalized golf balls take approximately 1 week in production and up to 1 week for delivery by FedEx ground service. Logo balls take approximately 2 weeks in production (once artwork is received and approved) and up to 1 week for delivery by FedEx ground service.
Can I get my personalized order any faster?
All manufacturers offer some type of express service. The additional cost varies by manufacturer. Please contact one of our sales representatives at support@worldwidegolfshops.com or 1-888-216-5252 for specific information on the item you're interested in.
Shipping & Delivery
Why has my order been delayed?
Shipping delays may occur during busy holidays or in the spring, the beginning of golf season. We will do our best to accommodate last-minute and expedited orders placed during these times. In general, online orders ship within 24 hours upon submittal. Most orders are shipped same day if ordered by 12: 00 p.m. CST. Expedited shipping options are available. Orders must be placed by 12: 00 p.m. CST Monday-Friday in order to be eligible for that day's Standard Overnight and 2Day shipments. If you are specifying expedited shipping requests over the weekend, please note that an order placed over the weekend will not be shipped until Monday. Also expect a longer delivery for personalized orders as they take longer to manufacture.
Where is my order being shipped from?
The majority of orders are processed and shipped from our fulfillment center in the Midwest. Please keep that in mind when you decide your delivery method. There are items on the site that we drop-ship from the manufacturer. These items are purchased on our online shop and shipped to you directly from the manufacturer. These products have a slightly longer lead time than in-stock items. Please allow 5-6 additional days for processing before shipment. The shipping window for items sent from a manufacturer will be displayed on the product page next to the 'add to cart' button. Also, on occasion, we ship items or entire orders from our retail store locations. Shipments from our retail stores cannot be expedited and may add a day or two to the delivery time.
Can all orders be shipped internationally?
Certain items, such as some Clearance or Sale items, cannot be shipped internationally. If you'd like to double-check whether or not a particular item can be shipped internationally, please contact Worldwide Golf Shops Customer Service by email at support@worldwidegolfshops.com or by phone (toll-free US: 1-888-216-5252; International: 1-815-768-1567).
Privacy & Security
Is worldwidegolfshops.com secure?
Yes, www.worldwidegolfshops.com utilizes industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to insure your online ordering security. This process scrambles your order information so it cannot be read by anyone other than Worldwide Golf Shops, even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Edge) will enable you to take advantage of our site's data encryption feature.
Our site is secure when you enter into the 'shopping cart' section and are asked for sensitive credit card information. A security symbol (unbroken key or closed lock) will appear at the bottom of your browser's window, indicating when you are in the secure mode on some browsers.
I've bookmarked your site - why doesn't it change?
Your browser contains a feature called 'cache' wherein it will store frequently visited URLs and all images contained in that URL's page. This aids in the speed of re-loading that page upon a return visit. However, if that page contains information that is frequently updated, your browser may not load the new information (it will load the old 'cached' page and images). Therefore, after returning to a bookmarked page it is a good idea to click on your browser's 'refresh' or 'reload' button to get the most recent information on that page.